FAQ

General & Ordering

1. Are taxes and duties included in the price?
Yes, all prices you see on our site are final. They include any applicable Value Added Tax (VAT) or import duties, so you won’t face any hidden charges at checkout or upon delivery.

2. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal for secure and convenient checkout.

3. Do you ship internationally?
Yes, we ship worldwide! To ensure faster delivery, your order will be shipped from our nearest regional fulfillment center.

4. Is my payment information secure?
Absolutely. Our website is secured with SSL encryption and we are fully PCI-DSS compliant, ensuring that all your personal and payment data is protected with the highest standards.

5. What should I do if my credit card payment fails?
First, please double-check your card details and ensure your bank allows international transactions. If the problem continues, try an alternative payment method or contact your bank. Our support team is also here to help if needed.

6. My card was charged but I didn’t get an order confirmation. What happened?
This usually means the transaction was only authorized (a temporary hold) but did not fully process. Your bank should release the hold within 3-10 business days. If the funds were actually deducted, please contact us immediately with your details so we can resolve it.

7. Can I place an order over the phone or via email?
For security and efficiency, all orders must be placed through our secure online checkout. If you encounter any issues, our customer support team can guide you through the process.

Shipping & Delivery

8. Are all jerseys in stock?
Most of our items are kept in stock for quick dispatch. However, high-demand jerseys during peak seasons may sell out fast. The real-time availability is clearly indicated on each product page.

9. Can I change or cancel my order after placing it?
You can request changes or cancellations only if your order has not yet been packaged for shipping. Please contact our support team as soon as possible with your order number. We cannot guarantee changes once processing has begun.

10. How long does shipping take?
For European destinations, delivery typically takes 7-10 business days. For the rest of the world, please allow 7-20 business days. These are estimates, and delivery times may vary depending on your location and customs processing.

11. Will I get a tracking number?
Yes, once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey.

12. What if my package is late or lost?
First, please check your tracking link for the latest status. If there has been no movement for an extended period past the estimated delivery date, contact us with your order number, and we will initiate an investigation with the shipping carrier.

Returns & Refunds

13. What is your return policy?
We offer a 90-day return window for items in new, unworn condition with all original tags and packaging. Personalized/customized items (with names or numbers) are final sale unless there is a manufacturing defect on our part.

14. Who pays for return shipping?
The customer is responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped) or a defective product.

15. How long do refunds take?
Once we receive and inspect your return, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to post the credit to your account.

Stadiumwear Team